Return Policy
Our goal is to have delivery of your order to arrive in optimal condition to the specified shipping address provided. Our shipping performance extends only to correctly addressed orders.
We make all commercially reasonable efforts to optimally package our products for delivery.
Due to the perishable nature of our products, and a variety of conditions including weather conditions, the postal service's delivery performance, and the recipient picking up the package on a timely basis we cannot guarantee the condition of the product and product packaging.
If the carrier must reroute your order. Seely Mint cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization options with our carrier).
If you are not completely satisfied with the quality of your order upon arrival, please contact Support@SeelyMint.com within (30) days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.
If the issue is the fault of Seely Mint, we will either reship the item or replace it with another of equal or greater value. A replacement or exchange will be shipped within 5 business days. Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment. Seely Mint reserves the right to limit or disapprove replacements. Refunds are not offered.
We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite or apartment numbers when applicable to ensure proper delivery.
Seely Mint is not responsible for failed deliveries when:
1. You provide an incorrect or outdated address;
2. Your recipient is out of town or not available, or
3. You do not provide a corrected delivery address within 24 hours of the first delivery attempt.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.All delivered shipments must be picked up on a timely basis by the recipient to be eligible for a replacement shipment.
If you have questions or issues, you can contact us at:
Support@SeelyMint.com or MIke@SeelyMint.com
We make all commercially reasonable efforts to optimally package our products for delivery.
Due to the perishable nature of our products, and a variety of conditions including weather conditions, the postal service's delivery performance, and the recipient picking up the package on a timely basis we cannot guarantee the condition of the product and product packaging.
If the carrier must reroute your order. Seely Mint cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization options with our carrier).
If you are not completely satisfied with the quality of your order upon arrival, please contact Support@SeelyMint.com within (30) days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.
If the issue is the fault of Seely Mint, we will either reship the item or replace it with another of equal or greater value. A replacement or exchange will be shipped within 5 business days. Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment. Seely Mint reserves the right to limit or disapprove replacements. Refunds are not offered.
We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite or apartment numbers when applicable to ensure proper delivery.